Refunds & cancellation
Pactroll is an auto-renewing subscription sold through the App Store. Payment is processed by Apple, so refunds are handled by Apple under its own policy. We cannot issue refunds ourselves.
How to request a refund
Go to reportaproblem.apple.com, sign in with your Apple Account, choose "Request a refund", and select your Pactroll subscription. Apple's instructions are at Request a refund for apps or content that you bought from Apple.
Cancelling your subscription
Cancelling is different from a refund: it stops the next renewal, and your access continues until the end of the period you already paid for.
On your iPhone or iPad: Settings › your name › Subscriptions › Pactroll › Cancel Subscription. Apple's instructions are at Cancel a subscription from Apple.
Deleting the Pactroll app does not cancel your subscription. Your subscription belongs to your Apple Account, so cancel it using the steps above.
Contact us
Questions about billing, refunds, or cancellation? Email contact@teprof.com.